Project Details

Problem Statement: Medkart operates dozens of retail stores, but store managers (AOM/ASM/COM/HO) had no single way to track daily operational tasks — audits, restocking, compliance checks — leading to missed SLAs and inconsistent store performance.

Solution: I designed/built Medkart Retail Excellence (MRE), a platform that centralises task management, tracking, and accountability across all Medkart stores in real time.

It's engineered to optimise retail operations across Medkart stores. By streamlining task management, MRE empowers store staff to maintain compliance and operational efficiency, while providing administrators with real-time oversight of store health and daily workflows.

Timeline of the project: August'25 - January'26

My Role & Responsibilities: Leading the end-to-end UI/UX design as a Solo Designer, navigating complex operational dependencies to deliver a seamless tracking and management experience.

As a UX/Product designer at Medkart Pharmacy, I owned the design ideas, starting from understanding the user flow from Tech Head, Developers, and PMs to delivering the outcome, with multiple iterations and feedback.

Modules I worked on under MRE:

• Dashboard Module: Task Dashboard, Reviewers Dashboard {WEB & APP}

• Task Management Module: Task Assignment, Task Form Mapping, Task Submissions

• Review Management Module {WEB & APP}

• PJP Module {WEB & APP}

• Organisation Module: Manage Notifications {WEB}

• Helpdesk Module: Configuration, Manage Tickets {WEB & APP}